Frequently Asked Questions
Everything you need to know about your PEARL iZUMi gear and orders.
How do I determine my correct size for cycling apparel?
We recommend using our comprehensive Size Guide found on each product page. Our gear is designed with a 'Form Fit' for performance or a 'Relaxed Fit' for comfort; if you are between sizes, we generally suggest sizing up for a more comfortable fit.
What is the status of my order and how can I track it?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your account on our website and visiting the 'Order History' section.
What is your return policy for performance gear?
We offer a 60-day return policy on all products purchased directly from our site. Items must be in new, unwashed condition with original tags attached to be eligible for a full refund.
Does PEARL iZUMi offer a warranty on its products?
Yes, we stand behind our quality with a Limited Lifetime Warranty. This covers defects in materials and workmanship for the original owner. Please note that normal wear and tear or crash damage are not covered.
How should I wash and care for my technical fabrics?
To maintain the performance of your gear, machine wash in cold water with a mild detergent. Avoid fabric softeners and dryer sheets, as they can clog the fabric pores. Line dry or tumble dry on low heat.
Do you offer international shipping?
Currently, we ship to a variety of international locations. Shipping costs and delivery timelines are calculated at checkout based on your specific region and local customs regulations.